Shipping Policy
Thank you for shopping with us! Please review the information below to understand how your order will be processed and shipped.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there is a significant delay.
Shipping & Delivery Time
Once your order has shipped, please allow approximately 11 business days for delivery to international destinations.
Total estimated time from order to delivery (processing + shipping): approximately 12–14 business days.
Please note that delivery times are estimates and are not guaranteed. Delays can occur due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress. Please allow 1–2 business days for tracking information to update after you receive it.
Where We Ship From
Our products are shipped directly from our fulfillment partners' warehouses, which may be located internationally. As a result, delivery times may vary depending on your location and customs processing in your country.
Customs, Duties, and Taxes
For international orders, please note that your order may be subject to import duties and taxes, which are levied once the package reaches your country. We are not responsible for these charges, and they are the responsibility of the customer. Please check with your local customs office for more information before placing your order.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at [Insert Support Email] with your order number, and we will investigate the issue with the carrier on your behalf.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [Insert Support Email] so we can attempt to correct it before the order ships.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within [Insert Number] days of delivery at [Insert Support Email] with your order number and photos of the issue, and we will work with you to resolve it.
Contact Us
If you'd like to get in contact with us, please visit this link https://zellora.org/pages/contact and fill out the form. We're excited to hear from you and happy to help! Thank you so much for shopping with Zerolla, and have an excellent day!
Zellora